Laundry questions, answered
How do I prepare my laundry for pickup?
Place your items in a bag at the pickup location you described during booking. Keep anything that needs special attention separate and note it in your order instructions.
How is my final price determined?
For laundry priced by weight, your final total is based on the recorded weight and the pricing you approve at checkout. Your booking estimate is based on the amount you select — it is never presented as a measured weight.
How do I change or cancel a pickup?
You can manage upcoming pickups from your order link or account, within the cutoff rules shown at booking. The cancellation and missed-pickup policy is shown before you confirm.
What if my building has access instructions?
Add gate codes, concierge notes, or delivery instructions during booking. You can update them on future orders from your account.
What happens if something goes wrong with my order?
If an order needs your approval, hits an access issue, or is delayed, the status on your order page updates and we contact you through your chosen notification channel.
Do you offer recurring service?
Where enabled, you can choose weekly or every-other-week pickup. Recurring orders follow the same availability and cutoff rules as one-time orders.
Something else on your mind? Contact All-In or schedule a pickup.