Commercial Cleaning · Statewide
How to choose a janitorial company (12 questions that matter)
Use these twelve questions to compare staffing coverage, documented tasks, quality review and contract terms before selecting a janitorial provider. Ask for property-specific answers rather than relying on a general sales promise.
6 min read · Updated October 2026
Coverage and accountability
Ask these before comparing prices, and request that agreed responsibilities appear in the written property scope.
- Who supervises this account, and how often are they physically on site?
- What happens when someone calls out — who covers, and how fast?
- How do I report an issue, and what response time do you commit to?
- Can you provide a certificate of insurance naming my entity as additional insured?
Crews and vetting
Ask how the provider prepares people for your property, manages access and covers absences. Do not assume an identical crew or a particular employment arrangement from a general service description.
- How are crews screened and supervised?
- Will I have the same crew week to week?
- Who trains the crew on my building's specific scope?
- What's your annual turnover rate on comparable accounts?
Scope, QA and terms
Review the written task list, quality-review process and service agreement together. Confirm reporting, remedies, renewal and termination requirements for the specific property.
- Is the scope written as a task list by frequency?
- How do you inspect quality, how often, and do I see the report?
- What periodic services are included versus billed separately?
- What are the renewal, notice and termination terms for this property?
Red flags
A lower bid can reflect different tasks, calendars, exclusions or access assumptions. Ask for those differences in writing. Read renewal and notice clauses before signing, and respect existing agreements when planning a transition.
Apply the guide to your property
Compare your areas, tasks and requested frequency with All-In's commercial cleaning services. A written proposal confirms availability, access, supplies, exclusions and pricing for the actual property.
Frequently asked
Do cleaning companies use subcontractors?
Staffing arrangements vary by provider. Ask who is accountable for your scope, how people are prepared for the property and how access and absence coverage are handled.
What insurance should a janitorial company carry?
Review current insurance documentation with the provider and your risk adviser. Confirm required coverage, applicable workers' compensation and any additional-insured or bonding requirements; do not assume these from a website claim.
How long should a janitorial contract be?
Commercial service terms are outlined in each property's written service agreement. Compare term length, renewal, notice, scope-change and termination provisions; there is no universal cancellation period.
Your property. A considered scope.
Tell us about your property. Services, schedules and pricing are confirmed in your written agreement.